“There can be nothing in the world more beautiful than the Yosemite, the groves of the giant sequoias and redwoods, the Canyon of the Colorado, the Canyon of the Yellowstone, the Three Tetons; and our people should see to it that they are preserved for their children and their children’s children forever, with their majestic beauty all unmarred.”
– THEODORE ROOSEVELT
When is the best time to make a reservation?
We recommend making reservations at least 6 months before your trip. Our vans book fast and we want to make sure you get the exact dates you’re hoping for.
What is your cancellation policy?
We have a 45-day cancellation policy. At time of booking, we will take a 50% down payment to hold your reservation. 45 days before your reservation start date, we will require the remaining 50% of your payment. After the 45 day mark, we cannot offer refunds on payments made unless we can fill your reserved dates (very possible but not guaranteed). The week before your reservation we will also request a refundable $1,500 deposit to cover any damage, excessive dirtiness, or missing equipment; your entire deposit will be returned if no damage occurs.
Where do I pick up the van?
Once you book a van we will email you specific instructions and direction to our office/pick-up location. Each office hub is located in a convenient location close to the airport and in close proximity to grocery stores.
If you spent the previous night in town, we can drop off your van at your hotel! Drop-offs can cost up to $50 dependent on location and distance from the office.
*Please Note: The earliest you can pick up a van is 2:00 PM unless otherwise arranged ahead of your reservation. Drop-off is no later than 11:00 AM on your final day.
Which is better – an RV or a campervan?
We truly believe that a campervan is the ultimate home on wheels. While RVs are spacious, they are too large for many campsites and parking lots and can be difficult to drive. Moterra luxury vans are functional, reliable, easy to drive, and have all the same comforts as an RV, without being too unwieldy to parallel park, drive to the grocery store, or take down a one-way road. In other words, our campervans keep you mobile and free to explore far from – but without sacrificing the comforts of – home.
Can I take my van to burning man?
As much as we would love to be a part of your Burning Man experience, the notorious dust on The Playa is highly alkaline and corrosive to the vans electrical system. Therefore we have a blanket, ‘No Burning Man Policy.’ We wish you the best of luck in finding a vehicle that works for you!
Do you rent outdoor equipment?
Yes! Home is where you park it when traveling with Moterra, and nothing beats waking up at the trailhead with a fully stocked van full of everything you need to hit that trail running! Our Trip Planning Service team can arrange to provide road and/or mountain bikes, fishing, climbing, backpacking, day-hiking gear and more; if you can dream it, our team will do everything they can to achieve it.
In select regions, we also offer a shopping service through our Trip Planning Service, so your van can be fully stocked with gourmet goodies before you pick up! Vacation never tasted so good.
What type of engine do you use? How many MPG?
Our Mercedes-Benz Sprinter vans have a 4-Cylinder Turbocharged Diesel Engine. This is a two-stage turbo charged diesel fuel economy with excellent fuel efficiency – vans typically average 24-27 mpg!
Can we pick up and drop off the van outside of your current hubs?
We CAN offer drop off and pick up service for vans in alternate locations on a location- and cost-dependent basis. Contact our Trip Planning Service team for more information.
Where should we camp?
The world is your oyster! More than anything, our vans offer freedom and the flexibility to go where you want, when you want. That said, we strongly recommend making campground reservations as soon as possible for sites in our National Parks during their busy summer months. There are also countless other campsites in surrounding National Forest and BLM lands not are not nearly as busy; they may require a bit of extra driving to get to, but that’s no problem when you’re in a comfortable Moterra campervan.
To take the guesswork and hassle out of your experience, let our Trip Planning Service team book for you. Vacation should start at home with the peace of mind that comes from letting experts build you a custom itinerary that includes all reservations – along with insider recommendations on favorite spots!
Does my personal insurance cover your campervans?
It depends on your insurance company, but most auto insurance policies cover physical damage to our campervans. Some plans may only cover your liability; in this case, you should ask your agent if they can sell you a binder to cover physical damage while the campervan is in your possession.
We already have an insurance policy on each of our Moterra vehicles, but our rental insurance is secondary to your own, meaning that if there is a claim, we will first seek to collect from your insurance, and then from ours. The insurance deductible is $1500. We will provide detailed directions on acquiring a binder once a reservation has been made.
If your insurance company cannot sell you a binder, our insurance can still cover you, up to the state minimums for liability. Our insurance covers comprehensive and collision, but does not cover loss of use. Under our insurance, if you are at fault and damage a vehicle, you could incur loss of use charges while the vehicle is being repaired. If you have your own policy, we can collect loss of use from your insurance company.
Are there seatbelts in the back of the vans?
Yes, the back seat of each Moterra van has 3 to 4 seat belts (depending on the model) offering a total of 5 to 6 seatbelted seats in each van. All seat belts have been professional installed and are safe for car seats and boosters.
Do we have to park in RV designated sites?
Moterra campervans are 19 feet long and are not required to park in RV designated spaces; you can park in any tent or car camping site accessible by car. You are more than welcome, of course, to reserve an RV site if you wish to use the RV site hookups.
As always, we are happy to give recommendations on campsites, and can also book them for you through our Trip Planning Service.
Do your vans have RV hook ups?
Yes, each Moterra campervan comes equipped with RV hookups – though they certainly don’t need them to function. Our goal is to keep you free to explore, even and especially if this means getting off the grid. Each Moterra luxury van comes with solar panels and batteries hooked up to the alternator, meaning that as long as you have sun and/or are in motion, you should never need to plug in. (Driving for just one hour fully charges the batteries!)
Each Moterra campervan also boasts a 24 gallon water tank, which typically lasts our guests about three days, though most of our hub towns, National Parks, and RV-friendly campgrounds have spots to refill should you need. If you use our Trip Planning Service, we will also include information on where to find water in your itinerary notes.